If the terminal becomes unable to accurately read the card, the inability to discern this crucial data may cause errors. Confirm that the card reader light indicators are on. Regarding the ISP end, we do not do any special type of firewall rules or routing of traffic, basically just a straight open pipe. Pay.com also enables you to collect customer card details over the phone and enter them into the Pay Virtual Terminal to receive a payment. How to Form an LLC in Connecticut in 6 Steps. Full List of Approval Codes and Decline Codes PayJunction will return a standardized response code for each of your transactions. Transactional error: A cardholder incorrectly types credit card details such as the card number, CVV2 code, or PIN. You may be entering the credit card number, CVV2, CVC, CID, PIN, or name incorrectly. Compare our business checking solutions chart to select exactly which checking account is right for you. Hello! Another code you may encounter if a customer tries to use a flagged card. Plug the phone/Ethernet cable back into the phone jack or router. Hold the card and contact the card issuer. merchantsupport@sekuremerchants.com. Troubleshooting a Credit Card Terminal | Bizfluent No Credit Account. Have your customer call the number on the back of their card to increase their credit limit or obtain an updated payment method. Customers card reported stolen, suspected fraud, Cardholder does not have the funds to complete transaction, Request customer use a different card or payment method, The card issuer declined a transaction due to the cards configuration, Request customer use a different card or payment method or contact card issuer, The card issuer declined a transaction to the cards, Request customer use a different card or payment, Merchant account provider does not accept the card type (Eg., American Express) used by customer, Card issuer cannot approve the transaction because the cards security code (CVV2) does not match the code entered, Customer exceeded their credit limit for given period, Request customer use another payment method or contact card issuer, Card issuer declined the transaction but issuer cannot identify problem, Request customer retry the transaction or use another payment method, Card issuer was unavailable at time of transaction, Request customer retry the transaction and contact their card issuer is problem continues, Card issuer declined the transaction and requires customer to make contact, Card issuer cannot process transaction due to system malfunction, Customers card type is not supported (Most common with American Express and Discover).
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