Hotel exceeded expectations. Own or manage this property? Please enter the dates of your stay and check what conditions apply to your preferred room. We are so sorry about this issue as it has not been solved in time. The date and price shown corresponds to nearby hotels. We recommend calling ahead to confirm details. We booked a Junior Suite (Room 611) Positives: Wonderful setting with breath taking views. While visiting Puerto de Santiago, you may want to try some tapas at one of the nearby restaurants, such as The Fishermans Inn, Restaurant Casa Pepe - Playa Arena Tenerife, or Alfonso's Bar. We regret that your experience fell short of your expectations and would like to offer our sincere apologies. We never struggled to find a table with a view either in the restaurant or the outside bar area. Best regards, Guest Experience Manager Barcel Santiago, Stay well clear because of the issues were damp in the rooms and the corridors especially on level two I can speak for t, This hotel has real issues with damp the smell was he never room it is in all are clothes this is towards room 258 you can see the mold and the damp all over the walls in the corridors the Brooms ourselves have been modernised but unfortunately the smell is there pool area is nice you have to be very careful when the floor is wet at these does become very slippery not a lot of people went in the water due to the temperature it was very cold even though the temperature inside was 20 odd degrees the restaurant absolutely amazing the staff in the restaurant amazing the Stafford reception and management really poor the staff at the pool bar that was hit and miss would I stay again no the other issue you up with this hotel it is over an hour from the airport and if you get in a coach, with a company you're with if they have drop-offs it will take you needed two hours both ways there is nothing around this hotel there's no shops there's anything it is totally remote would never stay again, If you are going to this hotel stay wellaway from level two, Dear David, Thank you for sharing your experience. Booking.com. Barcel Santiago - Adults Only accepts these cards and reserves the right to temporarily hold an amount prior to arrival. It attracts mostly British and German guests; lots of couples stay here throughout the year and families arrive in summer and during Christmas break.
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