A. On-Demand Email-to-case D. Review existing cases for an account. Leverage Live Agent for web-based chat What could the company do to An enterprise resource planning system C. Indicates the name of a group in which to place the Chatter message 1.Cases will use Feed Layouts rather than standard Page Layouts. Which approach should a consultant implement? Assign users a permission with access to the service console app Customer order history Which two steps are necessary to satisfy this requirement? Salesforce Service-Cloud-Consultant today updated Each group's manager would like a report on their agents" daily call volume, including related case and contact information. A separate .csv import file is uploaded for each data category Enable Work Orders. 1.Cases will use Feed Layouts rather than standard Page Layouts. 4.Configure the Case Auto-Response Rules. C. Create a custom report for Knowledge Articles that filters the results based on publication status 2.Assignment Rules and Queues Which. Copyright 2014-2023 CertsTopics. C. To assign follow-up tasks to an agent one week after a case is closed. Contact. by Salesforce Actual Free Exam B. E. Force.com Web Services API, What method can NOT be leveraged to capture Cases in addition to via the Case tab? 1.Use a task for an all-day event because then no time fields are needed. 1.Generate Web-to-Case HTML code to add to the website 4.Case Escalation Notifications. Choose 3 answers A . ANSWER A. Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. Most popular articles Which three metrics should the contact center manager analyze? Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types. En kosmetisk kirurg vil at du skal ha din ideelle vekt for f en vellykket prosedyre. Er du redd for f plastisk kirurgi p grunn av hva andre vil si? Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting? D. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is What action can be taken to meet this Certified Service Cloud Consultant Exam Free Actual A. C. On the footer of the Lightning Console ADM-261 by Salesforce Actual Free Exam Questions And
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